FAQ

What is the processing time after an order is placed?

 

The processing time for an order to be completed is 7-10 business days. 

How do I return an item?

 

Contact Mountain Mama Candles via email prior to sending the item. Include the reason for the return in the email. 

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What is your returns policy?

 

If the item itself is damaged in transit, an exchange will be provided. If product is damaged, contact Mountain Mama Candles and Treasures through email and a return shipping label will be mailed to you within 3-5 business days. Once the item is received by Mountain Mama Candles and Treasures, please allow 5-7 business days for exchanges.

What are your delivery options?

 

Items are shipped through UPS, USPS, or FedEx.